Politicas de la empresa esp.

Company Policies:

-Drug/Alcohol Policy

-Safety Policy

-Customer Rigths

-Alcohol policy:

At Plus Ultra, we are deeply committed to the safety of our passengers, drivers, and the community. As part of our commitment, we maintain a strict Drug/Alcohol Policy and encourage all employees to actively participate in fostering a safe and responsible work environment. Drivers are expected to adhere to zero-tolerance guidelines, ensuring they remain free from the influence of drugs or alcohol at all times while on duty.

Key Policies:

1.Report,Discretion and Appropiate Action

To support this, we have established an open and confidential reporting channel for employees and passengers to report any concerns about drug or alcohol use among our drivers. If you suspect that a driver may be under the influence, we encourage you to report it immediately. Reports can be made without fear of retaliation and will be addressed promptly and professionally, ensuring the safety of everyone involved.

2-Commitment to ENDWI Programs

Additionally, we actively support local ENDWI initiatives to prevent impaired driving and promote road safety. Drivers, employees, and passengers are encouraged to stay informed about resources and policies available through ENDWI programs, which help raise awareness and provide valuable tools for safer driving. Together, we can maintain a culture of accountability and ensure the safety and trust of everyone we serve.

For more information on ENDWI initiatives and how you can help prevent impaired driving, visit the NMDOT ENDWI page:https://www.endwi.com/

2-Commitment to ENDWI Programs

Additionally, we actively support local ENDWI initiatives to prevent impaired driving and promote road safety. Drivers, employees, and passengers are encouraged to stay informed about resources and policies available through ENDWI programs, which help raise awareness and provide valuable tools for safer driving. Together, we can maintain a culture of accountability and ensure the safety and trust of everyone we serve.

For more information on ENDWI initiatives and how you can help prevent impaired driving, visit the NMDOT ENDWI page:https://www.endwi.com/

-Drug Policy:

At Plus Ultra, we are committed to maintaining a safe and drug-free environment for our employees and passengers. Ensuring the highest standards of safety and professionalism is our top priority, which is why we have implemented a zero-tolerance policy regarding drug use.

Key Policies:

  1. Zero Tolerance:

    • Plus Ultra enforces a strict zero-tolerance policy for drug use. Any violation of this policy will result in immediate disciplinary action, up to and including termination.

    • We encourage customers to report any driver they suspect may be operating under the influence. Your feedback is vital to maintaining a safe environment. Please contact us immediately at [Insert Contact Information] if you have any concerns.

  2. Pre-Employment Drug Testing:

    • All prospective employees, including drivers, are required to undergo and pass a drug test before being hired. This ensures that only qualified, drug-free individuals join our team.

  3. Random Drug Testing:

    • To uphold our commitment to a drug-free workplace, Plus Ultra conducts random drug testing for all drivers. This practice is essential to maintaining the safety and trust of our passengers and community.

We believe that these measures not only enhance the safety of our services but also foster a responsible and professional work environment. At Plus Ultra, the well-being of our passengers and employees is always our highest priority.

-Safety Policy

  1. Daily Vehicle Inspections:

    • Drivers are required to perform a thorough inspection of their vehicles before starting their shifts. These inspections cover essential safety components such as brakes, tires, lights, and other critical systems to ensure optimal performance.

  2. Certified Mechanic Inspections:

    • All vehicles undergo regular maintenance and inspections conducted by certified mechanics. These inspections ensure that vehicles meet the highest safety standards and comply with all regulatory requirements.

  3. GPS Monitoring and Speed Management:

    • All vehicles are equipped with GPS tracking systems that allow for real-time monitoring of speed and location. This system helps enforce safe driving practices and ensures compliance with speed limits and route guidelines.

  4. Driver Certification and Training:

    • All drivers are thoroughly trained and certified in defensive driving, first aid, and ADA compliance. Continuous education ensures our team stays updated on best practices and safety protocols.

  5. Emergency Preparedness:

    • Our vehicles are equipped with emergency supplies, including first aid kits, and our drivers are trained to handle emergency situations with professionalism and care.

  6. Incident Reporting and Review:

    • Any safety-related incidents are documented, reviewed, and addressed promptly. We use these reviews to improve our safety measures and prevent future occurrences.

At Plus Ultra, we believe that a proactive approach to safety fosters trust and confidence in our services. By adhering to these policies, we ensure that every journey is as safe and secure as possible for our passengers and drivers.

 

-Customer Rigths

At Plus Ultra, we are committed to providing transparent and reliable service to our customers. Below, you will find important information about your rights and how to address any concerns or issues regarding our services.

Your Rights as a Consumer

As a valued customer, you have the right to:

  1. Receive safe, reliable, and professional transportation services.
  2. Have your concerns or complaints addressed promptly by our management team.
  3. Escalate unresolved issues to the New Mexico Public Regulation Commission (NMPRC).
  4. Access and review the tariff approved by the NMPRC governing our operations.

Contact Information

If you have any concerns regarding our service, please reach out to:

If your issue remains unresolved, you may contact the New Mexico Public Regulation Commission’s Consumer Relations Division:

Or submit a complaint to City of Albuquerque Office Consumer Protection :https://www.cabq.gov/office-of-consumer-protection/file-a-consumer-complaint

We provide these channels of communication to ensure that your concerns are addressed promptly and effectively. Your satisfaction and trust in our services are at the core of everything we do.

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